EX CATHEDRA | Privacy Policy

Ex Cathedra is a registered Arts Charity (number 1004086) that processes data for purposes necessary to fulfil its aims and charitable objectives. 

This privacy statement outlines how we process data for our:

  • Ticket buyers, online users and donors
  • Participants in our Education and Participation projects and members of our ensembles
  • Other volunteers and participants
  • Suppliers, industry contacts and customers
  • Job applicants

Our promise to you is that we will use any personal data in accordance with the General Data Protection Regulation 2018 (GDPR), Data Protection Act (2018) and the Privacy and Electronic Communications Regulations (PECR, 2003). We aim to be clear, honest and open in the way we use your data, use it in ways you should reasonably expect us to, and to stop using it should you request us to, or after you cease to engage with us for a reasonable length of time. This statement sets out the ways in which Ex Cathedra uses your data and how you can hold us accountable for that.

Personal data for these purposes means any information relating to an identified or identifiable person.

This statement covers the following areas:

  • Data collection
  • Use of Data
  • Sharing data with third parties
  • How to update your data
  • Data integrity and security
  • Your Rights
  • Who to contact

Data collection

We may collect personal data from you when you buy a ticket for a concert we promote, buy CDs or other items from our website, ask us to send you information, make a donation, pledge a legacy, attend an event, visit our office, volunteer or participate in a project or group, supply goods/services to us, pay us for goods/services or apply for a job. The ways in which we collect data from you are listed below:

Use of data

We will use your information for the purposes listed below under one of the following legal bases:

  • Performance of a contract between us and you
  • Your consent (where we require it)
  • To comply with a legal obligation or
  • Our legitimate interest (except where such interests are overridden by the interests, rights or freedoms of the individual)

The ways in which we use your data are listed below:

Sharing data with third parties

Unless you give us your consent, the personal information that you give us will only be shared with third parties where we are obliged or permitted by law to disclose it, where we need to use the services of ‘data processors’ to fulfil your requirements, to support analysis and research for Ex Cathedra or the Arts Sector, or for reporting to our funders.

The ways in which we share data with third party organisations are listed below:

How to update your data

The ways in which you can update your information are listed below:

Data integrity, storage and security

We take steps to ensure that data is accurate, complete and up to date, and we regularly run checks to review our data. If you wish to correct any inaccuracies in your data, please email info@excathedra.co.uk or call 0121 616 3410.

Your data will be stored securely on servers in the EU with appropriate levels of password protection and encryption. We transfer personal data to our email provider Mailchimp, which has servers in the USA. Mailchimp is compliant with the EU-U.S. Privacy Shield Framework. More information can be found here.

We have put in place, and will continue to monitor, appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Data retention
We will keep personal data for no longer than is strictly necessary, having regard to the original purpose for which the data was processed. Our retention periods are detailed below:

Your rights

You have rights, including the following

  • To be informed of the ways in which we use your information, which we seek to do in this statement
  • To request us to stop processing your personal data for marketing and/or fundraising purposes
  • To request access to the personal information we hold about you
  • To have a copy of the personal data which you have provided to us made available to you (or a third party) in a machine readable format
  • To request that any inaccuracies in the data we hold about you are corrected
  • In certain circumstances to request that we limit, cease processing or erase your personal data
  • To lodge a complaint with the Information Commissioner’s Office or through the Fundraising Regulator

Where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  To withdraw your consent, please contact us as set out below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to.

Who to contact

Email us: info@excathedra.co.uk

Write to us: Data Protection, Ex Cathedra, CBSO Centre, Berkley Street, Birmingham B1 2LF

Complaints: If you wish to make a complaint about how we are using your data, please email info@excathedra.co.uk.

Subject Access Requests: If you wish to make a subject access request (SAR), please email info@excathedra.co.uk. We will try to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or if you have made a number of requests, in which case we will keep you notified and updated. We may require specific details of your request and proof of identification.

Changes to this Privacy Policy

We may change or update this Privacy Policy from time to time. Any significant changes will be communicated on our website and/or by contacting you directly.

Date of last revision: March 2023