Fundraising Complaints Policy
Ex Cathedra is committed to fundraising in a way that is legal, open, honest and respectful. If for any reason you are not happy with our fundraising practices and wish to make a complaint, please do not hesitate to get in touch with Julie Watson, Grants and Individual Giving Manager:
Address: Julie Watson, Grants and Individual Giving Manager, Ex Cathedra, CBSO Centre, Berkley Street, Birmingham, B1 2LF
Tel: 0121 616 3410
Alternatively you can also submit your complaint to Peter Trethewey, General Manager:
Address: Peter Trethewey, General Manager, Ex Cathedra, CBSO Centre, Berkley Street, Birmingham, B1 2LF
Tel: 0121 616 3411
We aim to resolve complaints within ten working days of receipt, however, if your complaint requires further investigation, we may need more time. We will keep you informed of our progress and will aim to provide you with a full response within 28 days.
If you are not satisfied with the response you receive, your complaint will be referred to Ex Cathedra’s Board of Trustees. If you are not satisfied with this final response from us, then you can ask the Fundraising Regulator to consider your complaint by:
• Submitting your complaint through the Fundraising Regulator website
• Contacting the Fundraising Regulator via:
Tel: 0300 999 3407
Address: Fundraising Regulator, 2nd Floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH
Further details about the Fundraising Regulator and their Complaints Procedure can be found here.