We may collect or store the following information from you when you buy a ticket, CD or other item from us, use our website, complete a survey, make a donation, attend a concert or event, visit our website or office, or contact us with an enquiry.

– Name
– Postal Address
– Telephone number(s)
– Email address
– Billing / payment information
– Ticketing, and/or donation history
– Communications preferences
– Access requirements
– Allergies and dietary requirements
-Any other information you provide to us by email, letter, telephone, social media, via our website or in person
– Photographs and/or video footage of audience

Sensitive information
This includes health information (if you provide us with this) such as access needs or allergies.

Online information
We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.

We use social media to provide updates on our activities, to promote events and projects or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control Ex Cathedra’s permission to access information via social media platforms.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

– Ex Cathedra is an Associate Artist at B:Music Town Hall & Symphony Hall (since 2007). When you book your ticket for an Ex Cathedra concert or event via B:Music’s Box Office your data is passed to us in order for us to provide you with information as outlined above. We will only use your data for marketing or fundraising where you have actively consented to this contact.
– If you book a ticket for a concert we promote via another box office your data may be passed to us, if we are satisfied that you were made aware that this would happen, and that the box office has collected your data in a manner that is consistent with this Privacy Policy
– If we engage external suppliers for photography and video capture
– Publicly available information, such as information found in places such as Companies House, your biography on your work website or information that has been published in articles/ newspapers
– From our board members or other volunteers, for example if they invite you to a concert or event
– From an organisation which funds or works in partnership with Ex Cathedra, for example if you meet with us or attend an event as a representative of the organisation

We may collect or store the following information from you when you apply to join one of our ensembles, choose to participate in one of our activities, attend a concert, rehearsal, workshop or event, visit our website or our offices, or contact us with an enquiry.

– Name of participant (and parent where required)
– Postal Address
– Telephone number(s)
– Email address
– Date of birth
– School attended
– Billing / payment information
– Communications preferences
– Access requirements
– Allergies and dietary requirements
– Any other information you provide to us by email, letter, telephone, social media, via our website or in person
– Musical experience or career information
– Photographs and/or video footage of participants

Sensitive information
This includes health information (if you provide us with this information) such as access needs or allergies.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

– When you book your ticket or place for an Ex Cathedra or event via THSH’s Box Office or another box office or ticketing system your data is passed to us in order for us to provide you with information as outlined above
– Music teachers, peers and referees may provide information to us about your experience and competence
– We may ask parents / guardians or schools to supply information about under 18s for participation in our projects or for performance licensing purposes
– If we engage external suppliers for photography and video capture
– If your details are given as an emergency contact for a member of one of our ensembles, or projects

We may collect or store the following information from you when you express an interest in volunteering/participating, or continue to volunteer/participate with us.

– Name
– Postal Address
– Telephone number(s)
– Email address
– Access requirements
– Allergies and dietary requirements
– Any other information you provide to us by email, letter, telephone, social media, via our website or in person
– Photographs and/or video footage of participants

Sensitive information
This includes health information (if supplied) such as access needs or allergies.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

– Referees may provide information to us about your experience and competence
– If we engage external suppliers for photography and video capture

We may collect or store the following information from you when you supply goods or services to us, purchase services from us, or are recommended to us:

– Name of company
– Name of designated contact(s)
– Postal Address
– Telephone number(s)
– Email address(es)
– Billing / payment information including bank details
– VAT number
– Company number
– Charity Commission number, if applicable
– Record of goods/services received/provided
– Any other information you provide to us by email, letter, telephone, social media, via our website or in person

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

– Recommendations from members of Ex Cathedra / other organisations / clients
– Publicly available information about you from your website

We may collect or store the following information from you when you apply for a job with us:

– Name
– Postal Address
– Telephone number(s)
– Email address
– Access requirements
– Any other information you provide to us by email, letter, telephone, social media, via our website or in person
– Musical experience or other relevant career information

Sensitive information
This includes health information (if supplied) such as access needs or allergies. We may ask for other information specific to the opportunity you are applying for.

Data from third parties
We may also obtain or collect personal information about you from other third party sources, for example:

– References from previous employers
– Publicly available information about you online

We use the information we hold:


Contacting you by post, email and telephone
If you do not want to receive information by post about events, offers or our fundraising activities, you have the option to change any of your contact preferences at any time by contacting info@excathedra.co.uk or by calling 0121 616 3410.

If you have provided your email address and consent when you purchased a concert ticket or purchased an item from our website, from time to time we will send you recommendations and ticket offers by email for similar events and opportunities to support our work. Should you no longer wish to receive this information you will always have the option to unsubscribe from future emails from us via a link at the bottom of the every email. Alternatively you can tell us directly by emailing info@excathedra.co.uk

If you have provided your telephone number when you purchased your ticket, or directly to Ex Cathedra, we may use this to inform you of a cancelled or re-arranged performance, to gain your views on our service, or to talk to you about relevant opportunities to support our work as an Arts Charity. Should you wish not to receive marketing or fundraising calls from us please let us know via info@excathedra.co.uk.

Fundraising and profiling
As a charity, Ex Cathedra relies on donations from individuals to support its charitable purposes. To do this, we look to identify individuals who, in addition to being purchasers of tickets, may be interested in supporting our charitable objectives through other means, including charitable donations. We also review whether existing donors may wish to provide further financial support.

To enable us to do this in an efficient, effective and focused way, and to ensure the requests we make are appropriate, proportionate and tailored, we may use publicly available information (collected either in-house or by third parties) to identify whether or not you are likely to wish to provide additional donations to Ex Cathedra. We do not allow third parties to use the data we provide them about you for other purposes.

The information that we may process includes publicly available information relating to your wealth (including house price values), whether you are a trustee of a charity or have previously donated to similar charities, or raised funds for charitable purposes, in addition to your interest in the arts.

We understand that not all of our audience members or donors will want us to carry out such processing and you are free at any time to ask us to stop doing this in respect of your data. You can do this by contacting info@excathedra.co.uk. If you do this we will delete any information that we have collected about you for these purposes.

We use the information we hold:

We use the information we hold:

We use the information we hold:

We use the information we hold:

We may share your data with third party organisations as listed below:

– To use third party processors providing services to Ex Cathedra
– With agreement about data management protocols, we may make anonymised data available to other agencies such as The Audience Agency for analysis and research purposes (for instance, comparison sales trends over time and geographical comparisons). This assists with reporting to funders, strategic planning, and helps us to make better business decisions
– We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
– We publish lists of supporters and donors in our printed programmes but you can request us not to include your information should you wish
– We may share data with fundraising prospect companies in order to undertake profiling as described above

We may share your data with third party organisations as listed below:

– To use third party processors providing services to Ex Cathedra
– We may share your details (including photograph) with a freelance chorus or workshop leader, or chaperone (for children’s activities) in order to run the activity effectively or to provide relevant authorities with information required to process performance licenses.
– We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
– We may take photographic or video recordings of under 18s or vulnerable adults (with parental/carer consent) and share these with media and social media outlets
– We publish lists of participants, supporters and donors in our printed programmes, but you can request us not to include your information should you wish.

We may share your data with third party organisations as listed below:

– To use third party processors providing services to Ex Cathedra
– We may share your details (including photograph) with project leaders in order to run the activity effectively or to provide relevant authorities with information required for access and/or safety for the activity you have signed up for
– We may take photographic or video recordings and share these with media and social media outlets. We always make clear when photography or recordings are taking place.
– We may take photographic or video recordings of under 18s or vulnerable adults (with parental/carer consent) and share these with media and social media outlets.
– We publish lists of participants, supporters and donors in our printed programmes, but you can request us not to include your information should you wish
– With Companies House, Charity Commission, our auditors and professional advisers to ensure compliance with legal, governance and other regulatory requirements

We may share your data with third party organisations as listed below:

We may share your data with third party organisations as listed below:

You can update your personal contact and communication preferences data at any time, by contacting us at info@excathedra.co.uk or by calling 0121 616 3410. Every promotional email we send you will contain an option to update your details and to unsubscribe.

You can ask us to update your information, or how you hear from us by contacting education@excathedra.co.uk or by calling 0121 616 3410.

You can ask us to update your information, or how you hear from us by contacting info@excathedra.co.uk or by calling 0121 616 3410.

You can ask us to update your information, or how you hear from us by contacting info@excathedra.co.uk or accounts@excathedra.co.uk.

You can ask us to update your information, or how you hear from us by contacting info@excathedra.co.uk or by calling 0121 616 3410.

We will store data in our database system(s) for a maximum of seven years after your last engagement with us: through ticket, CD or other purchases; or through donations. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through participating in our work, or requesting to be kept up to date with our activities. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database system(s) for a maximum of five years after your last engagement with us, through your volunteering work, or requesting to be kept up to date with our activities. At that point your data will be deleted, no longer processed, and you will cease to receive communications from us, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

We will store data in our database and finance system(s) for as long as you continue to purchase services from us, supply us with goods and/or services, or a maximum of 7 years after your last transaction was made, where the relationship is not ongoing. Where the transaction involves capital items, we will store data in our database and finance system(s) for 10 years from the end of the financial year during which the last transaction was made, where the relationship is not ongoing. After this point your data will be deleted and no longer processed, unless there is an outstanding issue, claim or dispute requiring us to keep such information until resolution.

For unsuccessful candidates, we will store data in our HR systems for 9 months following your application, at which point it will be deleted, unless:

– There is an outstanding issue, claim or dispute requiring us to keep such information until resolution
– You consent to our keeping your data on file to keep you informed of other suitable opportunities.

Successful candidates’ data will be kept under the terms of the Privacy Statement (internal) which will be issued to employees on appointment.